Q: I ordered the screensaver / I sent an email to support but still did not get any response.
A: It is possible that you entered invalid email address while ordering or your mailbox has temporary errors. Please try to contact us from another email address. Attention to AOL users! Be sure that your AOL mailbox doesn't reject our mails.

Q: I downloaded the new version of my screensaver but it does not accept my old registration info.
A: Please contact us for upgrade.

Q: I just received the registration info but my screensaver does not accept it.
A: Please follow the instructions from your registration email and use the proper screensaver's version from our site. If your code includes "I" character, please be sure to enter it as uppercase "i". It would be better use the copy/paste while entering the code: select the code by mouse then right-click on it then select "copy" from popup menu. After that right-click on the code input field of registration dialog and select "paste" from popup
menu then press Ok button within dialog. Thats all.

Q: I downloaded and installed the screensaver but it won`t work or run slowly. I keep getting a "Could not create main window" message.
A: Note that your system must be equipped with 3D video card. Please try to play with video mode settings from within screensaversconfig.dialog. Try 640x480x16, 640x480x32 and "use desktop settings" option sequently. Finally, be sure that the latest video drivers from video card manufacturer are installed in your system.

Q: Your screensavers are very slow and jerky. I am using Windows XP.
A: Please be sure to install the latest XP-compatible drivers from your video card manufacturer. The internal XP drivers does not support hardware accelerated DirectX.

Q: I downloaded and installed your 3D screensaver but it says a "Required .DLL file D3D8.DLL was not found".
A: Just upgrade your DirectX to version 8.0 or later from http://www.microsoft.com/directx .

Q: I have downloaded your very cool screensaver but I don't have any sound.
A: Please check if the latest sound drivers are installed. Also, if you use any SB Live card please try to decrease sound hardware acceleration strength from within DirectX setup or sound drivers. Finally check if sound enabled from screensaver's settings.

Q: When I pay the $19.95 fee is that for a month or a year.
A: This is one-time fee without any time restrictions. You will receive the screensaver's registration and all future upgrades for free.

Q: How to remove some program from my computer.
A: You may remove it in two ways. First, go to Start menu -> Programs, locate the program's folder and run uninstaller from within it. Otherwise, remove it from Control Panel -> Add/Remove program menu.